Mastering OnLine Service

I) Client must be satisfied with the mixes being submitted for the mastering process. Volume levels (of all tracks mixed to stereo), best to client's knowledge, are not hyper-compressed (loud) and have no distortion.

II) This service is for individuals who have hi-speed internet access. Those who wish to receive a PMCD master by mail are subject to shipping and handling charges. Never send your originals by mail, only copies.
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III) Acceptable mix sources or Audio File Formats are: AIFF, .WAV, SDII & MP3 (not recommended), encoded at 44.1- 96 KHZ / 16 or 24 bit. Any other file format will not be acceptable at this price/rate.

IV) After completion of the mastering process, client downloads files for reviewing.

V) Unless further adjustments are requested by client within a 48 hour reviewing period, master audio files are deemed approved & final.

VI) Any changes to compression or equalization by the client will be made at no extra charge but will be regarded as final.

Mastering results may vary, depending upon the quality of your mix or sound production.

VII) Client is advised (unless imperative) not to include or use recordings that have: low audio resolution, loud output levels (due to over-compression), distortion, and excessive hiss or high signal-to-noise floor ratio.

These type of problems generally come from sources recorded with "Sub-Standard" equipment, or plain bad engineering. Nevertheless, for these problematic mix sources, a noticeable improvement on sound quality will be apparent on a case by case basis.

VIII) Our Satisfaction Guaranteed pledge does not apply to materials recorded with "Sub-Standard" equipment (i.e 4-8 trk old analog recordings). Nevertheless, for these particular mix sources, a noticeable improvement on sound quality will be apparent on a case by case basis.

IX) Our Satisfaction Guaranteed pledge does not apply to sources that came from digital transfers from: cassettes, mini-disc, mp3 and any other source that compresses the signal in order to save memory space. Nevertheless, for these problematic mix sources, a noticeable improvement on sound quality will be apparent on a case by case basis.

X) You must fill MusicGuy.com cue sheet in order to have any job covered by our satisfaction guaranteed pledge or any special discount price.

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All PMCDs will be delivered to credit card's billing address. No exceptions.

Ordering 11 or more cuts for mastering requires delivery by PMCD. Only customers with a history, an active account and credit card on file with us, can choose downloads.

New international customers ordering 7 or more downloads using someone else's card, need to order by fax only. Please email us for details.

All transactions online are made with credit or debit cards only. We don't accept checks whatsoever. PayPal users maybe allowed payment with checks, however, masters will not be delivered until payment has cleared.

PayPal users paying with all major cards and/or checks can only get their downloads sent to their PayPal's email account, no exceptions.